FREQUENTLY ASKED QUESTIONS
Who is Les Petits Livres?
Les Petits Livres is a US-based company that provides on-line book rental for books in French for children aged 0 to 12 years old. We serve the fifty states of the United States.
What do you provide with your rental plan?
All plans include:
- free and convenient shipping both ways using the U.S. Postal Service Media Mail
- no due dates, no late fees: you can keep the books as long as you want
- no long term commitment: you can cancel anytime
- flat monthly fee
- large savings as compared to buying the books from an on-line bookstore in France
What are the prices?
Prices vary per plan. Here is a summary of our plans.
What type of books do you have? How big is your collection?
Our
books vary greatly in shape, size and weight. We have picture books in
hard covers, paperbacks, small books and large books. Some of our books are new editions, some are out-of-print. We have fiction
and non-fiction. Our collection keeps growing every month. We have a
large selection in each age group.
Why can't I choose a book myself?
The
service is built around Les Petits Livres making the selection for you.
The goal is to save you time by making the selection for you: we realize that, especially if you are not a French speaker, it may be difficult for you to select books for your children. It is also sometimes tricky to understand which books are age-appropriate. Moreover, children
enjoy many different types of books but sometimes tend to gravitate towards the same type of books over and over again: our service allows for greater
diversity in what they are exposed to, from French classics to modern titles. We'll keep track of what you
order to ensure that you do not receive the same books twice. Please feel free to provide feedback on the books you have received using the "Send Us Feedback" link at the bottom of the website or by filling out the Feedback Form that is submitted with your shipment. You can also enter some additional information about the books you would or would not like to receive on the one-page check-out form. Customer satisfaction is important to us so we'll do our best to accommodate your wishes.
What's your refund policy?
We do not offer refunds. If you are not satisfied with our
service, you have the possibility to change or cancel your rental plan at any time.
How is this economical?
You should receive books (retailing for up to $35.00) from $5.50 to $4.00 per book, depending on the plan you choose, shipped to you for free. You could save up to 85% as compared to purchasing books from an on-line bookstore in France.
Do you have books for children over 12 years old?
We are constantly acquiring new books and hope to offer a selection for 12 to 16 years old in the future. Please check again with us in a few months.
In what conditions are the books?
Books are in like-new or gently-used conditions.
When will I get my books?
Orders are processed from Monday to Friday from 9am to 4pm (PST). Please allow 1 to 2 business days for your order to be processed. All books are shipped via U.S. Postal Service Media Mail which takes from 3 to 10 business days depending on your location.
What happens when an item is out of stock?
Items out of stock will be marked "out of stock" or removed from the website. If, for some reason, an item becomes unavailable between the time you order the item and the time it is shipped, you will be notified immediately. You will then have the choice of substituting this item with another book (different age group, different gender or different type) or canceling your order and receiving full refund. The refund will be applied to your credit card as soon as possible, and in any event within 60 days of your order.
Do you buy books?
Yes, we buy books in like-new conditions. Only books in French and for children aged 0 to 16. Please contact us if you have books to sell.
Can I offer your rental plans as a gift?
You have two ways to make gifts on our website:
- the first one is to buy a gift certificate that will be e-mailed or mailed to your recipient(s). They can then use this certificate to make a purchase on our site. For this option, select Make A Gift
- the second option is, at check-out, to enter your information in the billing address field and the recipient's address in the shipping field and to select "This is a gift" in the additional info of the one-page check-out form.
What should I do if books arrive damaged?
Please contact us immediately to report any damage to the merchandise or any shipping problems.
Can I keep the books?
No,
books are to be returned. If you cancel your plan, you have 10 business
days to return the books. If after 10 days, we have not received your
books, your account will be charged a flat fee of $15 per book still in
your possession.
What if I lose a book?
If you lose a book, your account will be charged for a flat fee of $15 per book.
What if I lose the mailing envelope to return the book(s)?
Since the mailer we sent you with the books had paid postage on
it, if you lose it, you will be responsible for mailing the books back
at your own expense, using your own mailer or packaging.
If you have more questions about the status of your account, shipping, billing and more, please see our Help section.
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